Personal Banking
Q:
What is Online Banking?
A: Online Banking is a
tool that allows you to use a personal computer with an Internet
connection to conduct your banking online.
Q:
What can I do with Online Banking?
A: You can view account
balances and transaction history, transfer money, and download
transactions to a personal financial manager, and much more.
Check out the Online Banking
Demo to see how you can personalize
your Online Banking experience.
Q:
Is any of my personal information
stored in the Online Banking product?
A: Yes, the Online Banking
product stores your User ID, password and user preferences. If
you keep a stock portfolio, that information is also stored.
Q:
How current is my banking information?
A: Your account information is
updated every business day with new transactions that were
posted to your account the previous business day
Q:
What accounts will I be able to access
through Online Banking?
A: You can access all of your
accounts (i.e. checking, savings, investment and loan accounts)
through Online Banking. Online Banking is intended to give
you as much access, security,
and versatility as possible.
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Q:
How much account information
can I view at once?
A: The system will
automatically show the current month's transactions and information.
However, by selecting User Preferences, you can choose to
view the current month and the
previous month. Or you can choose to view your account from
the current date to the same
date of the previous month.
Q:
Can I view my account details in more
than one way?
A: Yes, you can view your
accounts by date, check number, payee, amount or balance in
ascending or descending order.
Q:
What formats can I download my
transaction history in?
A: Online Banking supports
downloads to Quicken™, Microsoft Money™ or as a comma-
delimited text file.
Q:
Can I schedule future transfers?
A: Yes, you can schedule
create, edit and delete scheduled transfers to and from all checking,
savings and money market accounts, or other accounts as
configured for each financial
institution.
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Q:
When can I use Online Banking
services?
A: You have access to your
account information 24 hours a day, 7 days a week.
Q:
How many stocks can I track in my
online portfolio?
A: Your online portfolio will
track up to 20 stocks.
Q:
Is there a demo available for me to
try?
A: Yes,
click here to see our Online
Banking Demo.
Q:
How long can I be inactive before being
logged out of the Online Banking
product?
A: The inactivity time-out
default is set for 20 minutes. However, you can define the timeout
period in the User Options area for 5, 10, 20, 45 or 60
minutes.
Q:
What is required to use the Online
Banking service?
A: A secure browser that
supports 128-bit encryption, such as Microsoft Internet Explorer®,
Netscape Navigator® or America Online®. You can use any
computer that has Internet
access.
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Q:
How do I access Online Banking?
A: You must first complete the
Online Banking registration form.
Once your registration is
received we will process your request. Your password will be
e-mailed to you within 48 hours
so that you can begin accessing Online Banking. You must have
an existing account with
THE BILTMORE BANK OF
ARIZONA prior to registering for Online Banking.
Q:
Can I create my own password that is
easy for me to remember?
A: Yes, after you use your
assigned password to log-in for the first time, you can go to User
Options and change your password.
Q:
What happens if I forget or lose my
password?
A: Just call us at (602)
992-5055 and ask for a Cash Management Specialist or a Personal
Banker. We will take you through the steps needed to get back
into the system immediately! |
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