Privacy Policy
THE BILTMORE BANK OF ARIZONA,
an Arizona banking corporation ("THE
BILTMORE
BANK OF ARIZONA") appreciates your
choosing us for your banking needs. By choosing us
as your bank, you entrust us with your private and
confidential information. While information is
the cornerstone of our ability to provide superior service,
your trust is our most important
asset.
This is our privacy notice to our customers. When we use the words "you"
and "your' we mean
customers with the following types of accounts:
-
Deposit Accounts
-
Loan
Accounts
-
Safe
Deposit Boxes
-
All
IRA Accounts for which we act as custodian
We will tell you the source of any nonpublic personal information that
we collect about our
customers. We will tell you what measures we take to secure
that information. First, the
following terms shall have the meanings hereby assigned to
them, unless the context requires
otherwise.
DEFINITIONS:
"We" "our"
and "us" mean
THE BILTMORE BANK OF ARIZONA.
"Nonpublic personal information"
means personally identifiable information about you that we
collect in connection with providing a financial product or
service to you. Nonpublic personal
information does not
include information that is available from public sources, such as
telephone directories or government records.
An "affiliate" is a
company we own or control, a company that owns or controls us, and a
company that is owned or controlled by the same company that
owns or controls us.
Ownership does not mean complete ownership, but means owning
enough to have control.
A "nonaffiliated third party"
is a company that is not an affiliate of ours. Third-party providers
utilized to assist us in conducting transactions on your
behalf, will be provided customer
information only after we have received assurance that they
will treat the information with the
highest degree of confidentiality.
CATEGORIES OF INFORMATION COLLECTED:
We collect nonpublic information about you from the following sources:
-
Information we receive from you on applications and other forms
-
Information about your transactions with us
-
Information about your transactions with nonaffiliated third parties
POLICIES AND PRACTICES REGARDING SAFEGUARDING OF NONPUBLIC PERSONAL
INFORMATION:
Our employees are advised of their obligations relative to customer
privacy at the beginning of
their employment with us. This obligation is restated to
current employees on an ongoing
basis. Each and every employee must agree to our internal
policies and controls for protecting
customer information.
Failure to follow these policies may be cause for termination or other
employment-related
discipline. Employees are not to release any customer or
account information to unauthorized
third parties. We maintain physical, electronic and
procedural safeguards that comply with
federal and state laws and regulations to guard your
nonpublic personal information. Our
safeguards include, but are not limited to: securing the
rooms and file cabinets where records
are kept, using password protection throughout our
information system, using state-of-the-art
encryption techniques whenever customer information is
transmitted electronically over
networks or stored online, ensuring that customer requests
for information regarding our
privacy polices are directed to employees that have been
trained in safeguarding customer
information and vigilantly reporting any fraudulent attempts
to obtain customer information to
appropriate law enforcement personnel. Access to customer
information is limited to those
employees that have a reason to view such information.
CATEGORIES OF AFFILIATES AND NON-AFFILIATED THIRD PARTIES TO WHOM
NONPUBLIC PERSONAL INFORMATION IS DISCLOSED:
Because we value our relationship with you as our customer, we will not
disclose your
nonpublic personal information to nonaffiliated third
parties, except as permitted by law. We
will disclose information to third parties about your account
or your transactions:
-
When
it is necessary for completing transfers or bill payments, or to
investigate or resolve a problem related to a transfer or payment
-
To
verify existence and condition of your account for a third party,
such as a credit bureau or merchant
-
To
comply with a government agency or court orders or with the request
of a federal regulator
-
If you
give us permission
Nonpublic Personal Information and Former Customers:
We do not disclose
nonpublic personal information about former customers, except as
permitted by law.
Our Privacy Policy is disclosed initially and annually to our customers.
We hope this information answers your questions about our commitment to
your financial
privacy. If you have any questions regarding this Privacy
Policy, please contact us at:
THE BILTMORE BANK OF ARIZONA
ATTN: Privacy Officer
5055 N. 32nd Street
Phoenix, Arizona 85018
(602) 992-5055
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